Heads Up

Emergency support from UC benefit plans

|

As California’s destructive fire season continues, UC’s benefits partners have reaffirmed their commitment to meeting the needs of those affected by the wildfires throughout California.

If you need extra assistance, please contact your plan directly (contact information is available by clicking here and below). Customer service representatives will do their best to offer the help you need as quickly as possible.

Accessing your retirement savings for emergency expenses

If you or a family member live or work in one of the areas devastated by California wildfires, you may be able to use some of your UC 403(b) or 457(b) Plan funds to help you with expenses and rebuilding. Please contact Fidelity Retirement Services at 866-682-7787 regarding relaxed rules for loans and hardship withdrawals for employer-sponsored retirement savings plans like UC’s.

Please refer to the Summary Plan Descriptions, or contact Fidelity, to learn more about standard loan and hardship distributions available under the 403(b) Plan (PDF) and unforeseeable emergency withdrawals under the 457(b) Plan (PDF).

Replacing lost prescriptions

If you have lost an essential prescription medication in the fire, you or your pharmacy may call your pharmacy benefits administrator and request an emergency supply. You may also request a change of address for your home delivery, or a transfer to pick up your prescription at a network pharmacy.

Seeking medical, dental or vision care

If your medical facility is closed due to the fires, or if you have left the area and are unable to see your usual medical or dental provider, please call your plan’s customer service representative for help finding a provider near you.

Any active VSP member in need of eye care and/or replacement glasses due to the wildfires can call VSP Member Services at 800-877-7195. Individuals without VSP coverage needing eye care assistance can contact their local American Red Cross chapter and request a free VSP eye care voucher.

Emotional health support

There are a number of options available to those who need emotional support coping with stress and loss caused by the wildfires. Please contact your Faculty and Staff Assistance Program or your behavioral health plan for a referral.  

Optum Behavioral Health is offering a free emotional-support help line for those affected, regardless of plan membership. The toll-free number (866-342-6892) will be open 24 hours a day, seven days a week, for as long as necessary. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters. 

Claims for loss of life or property, disability

UC faculty or staff who have an auto, homeowner or renter’s policy with California Casualty and have been forced to evacuate their home, suffered smoke damage, or suffered other fire related damage, please call 800-800-9410. Press 4 when prompted or remain on the line to be transferred to a claims specialist who will quickly assist you.

If you are a UC employee impacted by the fires and you have a current disability claim, Lincoln Financial (formerly Liberty Mutual) will support you by:

  • Exercising leniency with regard to providing notice of loss, proof of loss, medical record due dates, and appeal deadlines
  • Accepting a verbal change-of-address (with appropriate information to establish identity)
  • Offering option to activate direct deposit for short-term disability
  • Waiving the 10-day waiting period for stop payment procedures and reissuance of benefits

Lincoln Financial will send a special email message to claimants (who have provided an email address) covering the above information and providing alternate contact information.

Prudential stands ready to assist with any life or AD&D claim issues that might need special handling of any kind.

Legal resources to help you recover

Regardless of whether you have legal insurance through UC, you can visit ARAGlegal.com/fires for resources to help you with the legal and financial issues caused by a fire. The site includes how to protect your rights as a homeowner or renter, who to contact for assistance, what to do if you’re the victim of a scam and more. 

If you’re a current ARAG legal insurance member, please call ARAG Customer Care at 800-828-1395 or send an email to service@ARAGlegal.com for help in dealing with this disaster.

Contact information for UC plans

PPO plans

  • Medical and pharmacy (Anthem): 844-437-0486
  • Behavioral health (Anthem): 844-792-5141 

HMO plans

Medical and pharmacy

  • Health Net Blue & Gold: 800-539-4072
  • Health Net Seniority Plus: 800-539-4072
  • Kaiser Permanente: 800-464-4000
  • Kaiser Senior Advantage: 800-443-0815
  • Western Health Advantage (WHA): 888-563-2252

Behavioral health

  • Optum Behavioral Health (Health Net Blue & Gold, Kaiser Permanente, WHA): 888-440-8225
  • Kaiser: Call your local clinic

 Other plans

  • Delta Dental: 800-777-5854 (PPO); 800-422-4234 (HMO)
  • Vision Service Plan (VSP): 866-240-8344
  • California Casualty: 800-800-9410
  • Lincoln Financial (formerly Liberty Mutual): 800-838-4461
  • Prudential: 800-524-0542
  • Fidelity Retirement Services: 866-682-7787
Media Contact